At From the Ground, your privacy matters. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us.
By using our site, you agree to the practices described below.
When you visit our website, place an order, or contact us, we may collect certain personal information, including:
Your name
Email address
Shipping and billing address
Phone number
Payment information (processed securely by third-party providers)
Order history and customer support communications
We may also automatically collect limited technical information, such as your device type, browser, and IP address, to help us improve site performance and user experience.
We use your information only where necessary and with care, including to:
Process and fulfil orders
Communicate with you about purchases, deliveries, or inquiries
Provide customer support
Improve our website, products, and services
Send updates, newsletters, or offers (only if you’ve opted in)
We do not sell, rent, or trade your personal information.
If you choose to subscribe to our emails, we may send you updates about new products, recipes, or brand news.
You can unsubscribe at any time by clicking the link at the bottom of our emails or by contacting us directly.
We only share your information with trusted third-party services when necessary, such as:
Payment processors
Shipping and logistics providers
Website and email service platforms
These partners are required to handle your data securely and only for the purpose of providing their services.
We take reasonable steps to protect your personal information using industry-standard security measures.
While no system is completely secure, we are committed to handling your data responsibly and minimizing risk wherever possible.
Our website uses cookies to enhance your browsing experience and understand how visitors use the site.
You can choose to disable cookies through your browser settings, though this may affect some site functionality.
You have the right to:
Access the personal information we hold about you
Request corrections or updates to your information
Ask for your data to be deleted, where applicable
To make any of these requests, please contact us using the details below.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with the revised date.
If you have any questions about this Privacy Policy or how your information is handled, please contact us at: