At From the Ground, your privacy matters. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us.
By using our site, you agree to the practices described below.
Information We Collect
When you visit our website, place an order, or contact us, we may collect certain personal information, including:
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Your name
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Email address
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Shipping and billing address
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Phone number
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Payment information (processed securely by third-party providers)
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Order history and customer support communications
We may also automatically collect limited technical information, such as your device type, browser, and IP address, to help us improve site performance and user experience.
How We Use Your Information
We use your information only where necessary and with care, including to:
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Process and fulfil orders
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Communicate with you about purchases, deliveries, or inquiries
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Provide customer support
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Improve our website, products, and services
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Send updates, newsletters, or offers (only if you’ve opted in)
We do not sell, rent, or trade your personal information.
Marketing Communications
If you choose to subscribe to our emails, we may send you updates about new products, recipes, or brand news.
You can unsubscribe at any time by clicking the link at the bottom of our emails or by contacting us directly.
Sharing Your Information
We only share your information with trusted third-party services when necessary, such as:
These partners are required to handle your data securely and only for the purpose of providing their services.
Data Security
We take reasonable steps to protect your personal information using industry-standard security measures.
While no system is completely secure, we are committed to handling your data responsibly and minimizing risk wherever possible.
Cookies
Our website uses cookies to enhance your browsing experience and understand how visitors use the site.
You can choose to disable cookies through your browser settings, though this may affect some site functionality.
Your Rights
You have the right to:
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Access the personal information we hold about you
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Request corrections or updates to your information
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Ask for your data to be deleted, where applicable
To make any of these requests, please contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with the revised date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
info@fromthegroundfoods.com
