Shipping Overview
We aim to make delivery simple, reliable, and considered — just like our products.
All orders are carefully packed and dispatched from the UAE, ensuring your items arrive in excellent condition and ready to be enjoyed.
Order Processing
Orders are typically processed within 1–2 business days after confirmation.
During peak periods or product launches, processing times may be slightly extended. If this happens, we’ll always keep you informed.
Delivery Locations
At launch, we currently deliver within the UAE.
We are working towards expanding our delivery destinations as the brand grows. Updates will be shared as soon as additional locations become available.
Delivery Timeframes
Once dispatched, orders are usually delivered within 2–4 business days, depending on your location.
Please note that delivery times may vary during public holidays or unforeseen courier delays.
Shipping Fees
Shipping costs are calculated at checkout and displayed before payment is completed.
Any promotions or complimentary shipping offers will be clearly communicated on the website when available.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details, allowing you to follow your delivery.
Packaging & Care
Each order is thoughtfully packaged to protect the product while reflecting the From the Ground experience.
If your order arrives damaged or incorrect, please contact us as soon as possible so we can make it right.
Returns & Exchanges
Due to the nature of food products, we are unable to accept returns once an item has been opened.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery, and we will assist you promptly.
Questions or Support
If you have any questions about your order, shipping, or delivery, please reach out to us at:
info@fromthegroundfoods.com
We’re always happy to help.
